Returns & Exchanges

Return and Exchange

I. Return Policy

1. Returnable Product Conditions:

Products must meet the following conditions before you can apply for a return:

Products are not worn, washed, damaged, or have no odor (such as perfume, sweat, etc.)

Tags and labels are intact and unremoved

Submit a return application within 14 days from the date of receipt of the product

2. Situations where returns are not supported:

Discounted products (if clearly stated not to be returned)

Orders that exceed the return period

3. Return process:

Log in to your account or click the "Apply for Return" link in the order email

Fill in the return application form and submit

Wait for customer service to review and approve it, then send the product back to the designated address

After we receive and inspect the product, we will complete the refund within 5-7 working days

4. Refund method:

Return by original route (Visa, MasterCard)

II. Exchange Policy

1. Exchangeable situations:

Size is not suitable (such as S for M)

Wrong color selection

The product has slight defects but the customer is still willing to exchange

2. Exchange process:

Contact customer service to explain the reason for the exchange, and provide the order number and the product information to be replaced

Customer service will reserve the required products for you after confirming the inventory

After the original product is returned, the replacement product will be sent within 3 working days

III. Quality problem description

If the product you received has the following problems, please contact customer service within 48 hours of receiving the package:

Wrong size, color, product

Obvious damage or stains

Missing accessories (such as belts, buttons, packaging bags)

We will provide free exchange or full refund, and bear the return shipping costs.

4. Special Tips

Please include the order number and return instructions in the return package to avoid delays

We recommend using a courier with a tracking number to ensure safe delivery of the goods

Please keep all returned goods in their original packaging so that we can quickly process refunds/exchanges

If you have any questions, please feel free to contact our customer service team:

Email: help@clothsly.com

Return address: 8 DELL AVENUE ARMADALE BATHGATE WEST LOTHIAN EH48 3NA GB