Privacy Policy

Purpose of Notice

At Clothsly, we are committed to protecting and respecting your privacy. This Notice explains when and why we collect your personal information. It also explains how we use your personal data, under what circumstances we may disclose your personal data to others, and how we keep it secure.

Importantly, this Notice details how you can control your personal data and how to contact us if you wish to change, request, or delete any personal data.

In order to provide you with the best products and experience, we are constantly improving our services. Therefore, we may modify this Notice from time to time, please continue to check this page to ensure that you are happy with any changes. By using our website, you agree to be bound by this policy. If you have any questions about this Notice and our privacy practices, please send an email to: help@clothsly.com.

Scope of Notice - Who we are and to whom this Notice applies:

This Notice provides information about where and how we process personal data of people who visit our website, ask us or purchase products, use our services, or otherwise communicate with us.

We do not provide services to children under the age of 18. If you are under 18, please stop using our services.

This privacy statement is issued on behalf of Clothsly, so when we refer to "the Company", "we", or "our" in this privacy statement, we are referring to Clothsly, the company responsible for processing your data.

If you have any questions about how we collect, store or use your personal data we hold, please email us at help@clothsly.com.

How do we get information from you?

We mainly collect your personal data when you purchase our products, contact us about our products and services, or sign up to receive our newsletter. In addition, we may also obtain your information when you use our website or communicate with us in any way (email, social media, phone, letter). We collect information about you, for example, when you:

Use the Website (including collecting data about your browsing habits or your interactions with us);

Search for, purchase and/or return products to us;

Subscribe to our newsletter or receive other marketing communications from us;

Participate in any discussion board or other social media feature on or linked to the Website;

Or enter any competition, or participate in any promotions we organize.

What types of data do we process?

We collect data in a variety of ways. Here we explain what types of data we collect. We will tell you later how we use that data. You may choose to provide us with the following data:

Personal information, such as your name, age, gender, date of birth, address, email and phone number;

Information you provide to us when you use your social media account to access our services; account login and password details;

Financial and payment information; details about your transaction history with us;

Details of your shopping and product preferences;

And photos you submit digitally for display on the Website or our social media channels.

We may also collect information from you during your interaction with our website, such as:

Technical information: such as your time zone setting, the Internet Protocol (IP) address used to connect your computer to the Internet, your computer or mobile device and connection information, such as your browser type, version, operating system and platform;

Information about your visits and traffic patterns: such as the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), frequency, duration and usage of services within the website, products you viewed and searched for; page response times, download errors, length of visits to certain pages, page interaction information, shopping cart contents and methods used to browse away from a page; and email address and phone number for contacting our customer service and any relevant call records.

We may also collect information from third parties or combine your information with information lawfully obtained from third parties, such as technical, payment and delivery service providers, advertising networks, social media platforms, analytics service providers and search information providers.

Like many other websites, the Clothsly website uses cookies. “Cookies” are small data files that are stored by your web browser on your computer’s hard drive. It enables us to recognize your computer when you visit our website (but not who is using the computer specifically) and remember you when you return to our website by associating the identification number in the cookie with other customer information you have given us. This customer information is stored in a secure database.

We use cookies to keep track of the contents of your shopping cart and to identify which website you visit us from.

You can disable cookies on your computer by changing the preferences or options menu in your browser. However, some parts of our website may not function properly if you disable cookies.

Cookies help us improve our website and deliver a better, more personalized service.

Please see our Cookie Policy for more information on who, how, when and why we use cookies and how to disable them if you wish.

How we use your data and our lawful bases

We only use your personal data where we are allowed to do so under UK law. Most commonly, we will use your personal data in the following circumstances:

1. Performance of a contract: This means processing your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract. For example, when you want to buy something from us.

2. Legitimate interests: This means the interests of our company in conducting and managing our business. This enables us to provide you with the best service, products and security. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before processing your personal data for legitimate interests. We do not use your personal data for activities where the impact on you overrides our interests (unless we have your consent or are otherwise required or permitted by law).

3. Comply with a legal or regulatory obligation: This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation to which we are subject. Generally, we do not rely on consent as a legal basis for processing your personal data, other than to send you direct marketing communications by email or text message. You have the right to withdraw your consent for marketing at any time by contacting us at help@clothsly.com.

Below we have detailed the ways in which we use your personal data and the legal basis for the processing:

1. To exercise our rights under a contract for the sale of goods or services. To process and manage your requests, purchase records and accounts, for example, so that we can:

Process orders, deliver products and services, process payments and perform any other obligations arising from any sale entered into between you and us;

Provide you with customer service features to understand if you have any problems using the website;

Notify you of changes to our website or services;

Maintain and update your account with us;

Keep our business records and perform our contractual obligations.

2. To safeguard our legitimate interests as a business. These interests include, but are not limited to:

Analyze your personal information and create a profile of your interests and preferences so that we can contact you and provide information relevant to you. To do this effectively, we may use other information about you obtained from external sources;

Provide you with opportunities to participate in customer feedback surveys, user groups, competitions and prize promotions. Your participation in competitions and/or surveys is completely voluntary and you are not obliged to accept our invitation;

To provide you with relevant advertising;

To measure the effectiveness of advertising we serve to you and others and to provide you with relevant advertising, which may be based on your activity on our website or on third-party websites.

To enhance your interactions and experience with us - for example, we may:

To administer our website, including for internal operations, troubleshooting, testing, research and statistical and survey purposes;

To improve and optimize our website and in-store customer experience and develop new services;

To analyze how you and others use our website;

To customize your experience when you use our website or other services;

And to ensure the health, safety and well-being of our employees, staff and partners.

To ensure that we meet and honor our statutory, regulatory and legal obligations, which may include:

Our obligations to insurers;

To prevent fraudulent transactions and other illegal activity;

And to keep our business records and enforce our contractual obligations. To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting).

Generally, we do not rely on consent as a lawful basis for processing your personal information, except in the following circumstances:

Sending you certain direct marketing communications;

Using cookies on our website or mobile application (where such cookies are not strictly necessary for functionality purposes);

Processing special categories of personal information relating to health, medical or disability information that you choose to provide to us (to the extent not required to comply with legal or regulatory obligations);

Providing you with information that may be of particular interest to you (e.g. upcoming events).

You have the right to withdraw your consent at any time by contacting us at help@clothsly.com.

Any of the above functions may be performed by us or by a third party appointed by us, who must process any personal information in accordance with this privacy statement. The following section lists the types of companies and organizations that may have access to your information.

Who we share information with

We will not sell or rent your personal information to any third party without your explicit consent, unless we are required or permitted to do so by law.

To ensure we provide the best possible service and are able to perform the functions detailed above, we may need to share the information we collect (which may include your personal data) with carefully selected and trusted business partners, suppliers and subcontractors in order to perform any contracts we enter into with them and with you. For example, we may share:

your name, delivery address, email and phone number to our logistics partners and couriers we work with in case they need to contact you about a delivery (e.g. DHL);

your identity, billing address and payment card information to our payment processor in order to collect payment for an order;

your identity and payment card information to credit reference agencies so they can check if your card has been used without your consent;

your name, email address, phone number and address, and technical and other service providers who help us provide and deliver the website experience;

your identity, billing address and payment information are shared with third parties to comply with any legal requirements or comply with any legal process, such as to prevent and detect fraud and to protect and defend our rights and property;

your personal data is shared with entities within our corporate group, such as our holding company and its subsidiaries.

When using third-party providers, we only provide them with the information they need to provide the service, restrict them from using the data for any other purpose, and require them to keep your information secure.

When we share financial details, this information is always entered on a secure page and transmitted using SSL, an encryption protocol designed to provide security for internet communications.

If we sell or buy any business or assets, we may need to disclose your personal data to the prospective seller or buyer. If we sell all or part of our business to a third party, your information may also be transferred to that other company.

More information about how we communicate with you

We send two types of emails: customer service emails necessary to maintain our website and services; and newsletters or other marketing communications with special offers, discounts and information that may be of interest to you.

While customer service emails are essential to your use of our services, you can opt out of receiving marketing communications when you create an account. You can also unsubscribe from receiving marketing communications from us at any time by clicking on the unsubscribe link in our emails, modifying your subscription preferences in your account, or emailing help@clothsly.com.

By subscribing to our newsletter or receiving other marketing communications from us, you agree that your personal data may be used for the purposes set out above. You consent to receiving such marketing communications via any contact details you have provided to us. These contact details may be by post, email, text message and telephone.

If you consent to receiving such communications, you may also receive marketing communications containing information and special offers from third parties.

What are your rights? How can you control the data we hold about you?

We will not contact you for marketing purposes by post, email, text message and telephone unless you have consented.

You can withdraw this consent at any time. You can change your marketing preferences at any time by updating your account online, clicking on the unsubscribe link in our emails, or emailing help@clothsly.com.

Right to object

In certain circumstances, you have the right to ask us to stop processing your data. Please note, however, that this right does not always apply, for example where we process your data because we have a legitimate interest (e.g. we contact you to follow up on a complaint you have made).

You can always object to our processing and we will endeavour to comply with your request to the extent permitted by law.

Right to erasure

Similarly, you have the right (in certain circumstances) to ask us to destroy all data we hold about you.

We maintain and follow a retention policy, which means that we will only store your personal data for as long as is necessary to fulfill the purposes listed in the “How we use your data and lawful bases” section above. We typically retain customer records (excluding marketing) for a maximum period of 7 years after the end of the business relationship, unless there is a legal requirement for us to retain the data for longer. However, once you unsubscribe, we will stop processing your marketing data.

Notwithstanding the above, if you would like us to delete your data records before the end of the required retention period, please contact: help@clothsly.com.

How do I access and update my information?

The accuracy of your information is important to us. We are working to make it easier for you to review and correct the information we hold about you. In the meantime, if any information we hold about you is inaccurate or out of date, please email help@clothsly.com so that we can correct it for you.

You have the right to request a copy of all non-commercial personal information we hold about you. This is often called a "subject access request". You can do this by contacting help@clothsly.com.

If you would like to make a complaint about the way we process your personal data, you can contact help@clothsly.com.

Keeping Your Information Secure

When you provide us with your personal information, we take steps to ensure that it is treated securely.

Any sensitive information (such as bank, credit or debit card information) will always be entered on a secure page and transmitted using SSL, an encryption protocol designed to ensure secure communications over the Internet. Secure pages will display a lock icon on your web browser.

Non-sensitive information (such as your email address) is typically transmitted over the internet and therefore cannot be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.

If you are given or choose a password to access certain parts of our website, you are responsible for keeping it confidential. We ask you not to share your password with anyone.

We will only store your personal data for as long as necessary to fulfill the purposes set out in the "How we use your data and on what basis" section above. We may need to retain some of your information (such as payment information) for longer where reasonably necessary or required by law or regulation, for example to prevent fraud or resolve disputes.

Keeping Children Safe

Protecting the privacy of children under the age of 18 is very important to us. If you are under the age of 18, please obtain permission from your parent/guardian before providing us with personal information.

If we learn that we have collected personal information from a child aged 18 or under, we will take steps to delete that information as quickly as possible.

If you believe that a child in your care has submitted personal information to us, please contact us at help@clothsly.com so that we can remove it.

Links to Other Websites

Our website may contain links to other websites operated by third-party organizations.

This Privacy Policy applies only to our website, so we recommend that you read the privacy statements on other websites you visit. We cannot be responsible for the privacy policies and practices of other websites. This policy applies even if you access those websites through links on our website.

In addition, if you link to our website from a third-party website, we are not responsible for the privacy policies and practices of the owners and operators of that third-party website. We recommend that you review the privacy policy of that third-party website.

Questions about this Privacy Policy should be sent to help@clothsly.com.

Name: KINN-WELD LTD

Address: 8 DELL AVENUE ARMADALE BATHGATE WEST LOTHIAN EH48 3NA GB