FAQS

Frequently Asked Questions (FAQ)

1. How do I place an order?

You can browse products on our official website, select the clothing and size you like, click "Add to Cart" and follow the prompts to complete the checkout process.

Payment methods include Visa, MasterCard, etc.

2. How do I choose the right size?

Each product page has a size guide to help you choose the right size according to your body size.

If you have any size questions, you can contact customer support or refer to the size suggestions in customer reviews.

3. Can I change or cancel my order?

Once the order is submitted and begins to be processed, you will not be able to change or cancel it.

If the order is not processed, you can contact our customer service team to request a cancellation within 24 hours.

4. When will my order be shipped?

We will ship within 1-2 business days after the order is confirmed.

During peak periods (such as holiday sales or the beginning of a new season), please allow 3-4 business days.

5. How do I track my order?

Once your order is shipped, you will receive an email with the tracking number and shipping carrier information.

You can check the status of your order in real time by entering the tracking number on the shipping carrier's website.

6. How are returns and exchanges handled?

Return Policy: Please submit a return request within 14 days of receiving the item. The item must be unworn, unwashed and in its original packaging.

Exchange Policy: If the item does not fit, you can request an exchange within 30 days of receiving the item (if stock is available).

View the complete Return and Exchange Policy, or go directly to the Returns & Exchanges page.

7. My item is damaged or has quality issues, what should I do?

If the item you received has quality issues, please contact our customer service team within 48 hours and provide photos and order number. We will provide you with a free return, exchange or full refund.

8. Are there additional costs for international orders?

Yes, international orders may incur customs duties, taxes or other import fees. These charges are borne by the recipient, and the specific amount is determined by the customs of the destination country.

9. How much does shipping cost?

Standard shipping (usually takes 7-15 business days)

Shipping cost: $6.55 (free shipping for orders over $56)

10. What should I do if my package is lost or damaged?

If your package is lost or damaged during shipping, please contact customer service immediately. We provide shipping insurance for all orders to ensure that the loss is compensated.

11. What payment methods do you offer?

We accept Visa and MasterCard as payment methods.

12. How can I contact customer service?

Email: help@clothsly.com

Live chat: Contact through the live customer service function on our website.

13. Can I change my shipping address?

If the order has not been shipped yet, you can contact us to modify the shipping address.

Once the order has been shipped, the address cannot be changed.